Terms of Service
By placing an order with WGrocer, you agree to the following terms and conditions, which are designed to ensure smooth processing and timely delivery of your order.
1. Operating Days & Delivery Schedule
Operating days: Tuesday to Sunday
No deliveries: Mondays and Public Holidays
Delivery time: Between 7:00 AM – 10:00 AM
2. Order Cut-off Time
Orders for next-day delivery must be placed before 11:00 PM.
Orders placed after 11:00 PM will be delivered two (2) business days later.
Example: An order placed at 11:05 PM on Tuesday will be delivered on Thursday.
Sunday orders will be delivered on Tuesday.
For Tuesday delivery, the latest order time is Monday, 11:00 PM.
Please place your orders accordingly to ensure timely delivery.
3. Delivery & Fulfilment
If we are unable to deliver your order due to unforeseen circumstances, we will reach out to arrange an alternative delivery time or solution.
A Delivery Order (DO) will be issued upon order confirmation, and an invoice will follow the next day.